Last update:
16 May 2025
Terms and Conditions
Last updated: 16/5/2025
Welcome to Educhava. By accessing our website and using our services, you agree to the following terms and conditions. Please read them carefully before proceeding.
1. Definitions
"Educhava" refers to our platform, business, and team.
"User" refers to anyone using our website, including parents, students, and tutors.
"Tutor" refers to individuals offering tuition services via Educhava.
"Client" refers to the parent or student seeking tuition services.
"Lesson(s)" refers to agreed-upon tutoring sessions between tutors and clients.
2. Nature of Service
Educhava is a platform that connects tutors with clients. We do not employ tutors nor control their schedules, teaching methods, or outcomes. All tutoring services are provided directly by independent tutors.
3. Tutor-Client Agreements
All arrangements (e.g., frequency, schedule, payment) are made between the tutor and the client.
Educhava charges a commission from the tutor's first 2 weeks of lessons as a matching fee.
Clients do not pay Educhava directly unless otherwise stated.
4. Satisfaction Guarantee
If a client is dissatisfied with their tutor:
Educhava will replace the tutor at no additional matching cost.
The next lesson will be offered at 50% off, paid directly to the new tutor. This does not apply to ongoing future lessons.
This guarantee applies only to the first replacement per client.
5. User Responsibilities
Users must provide accurate information during sign-up or inquiry.
Clients agree to treat tutors with respect and comply with agreed lesson times.
Tutors agree to conduct themselves professionally and responsibly.
6. Prohibited Conduct
You agree not to:
Attempt to bypass Educhava’s commission system (e.g. tutor-student poaching).
Post or share false, misleading, or defamatory content.
Engage in harassment or inappropriate conduct toward any user.
7. Limitation of Liability
Educhava is not responsible for:
The quality or outcome of lessons.
Any disputes between tutors and clients.
Losses or damages arising from the use of this site or service.
8. Privacy
Please refer to our [Privacy Policy] for details on how we collect, use, and protect your data.
9. Account Termination
We reserve the right to suspend or terminate access to users who violate our terms or engage in abuse, misconduct, or fraud.
10. Modifications
Educhava may update these Terms and Conditions at any time. Users will be notified of significant changes. Continued use of our platform means you accept the updated terms.
11. Governing Law
The laws of Singapore govern these terms.
12. Contact
For questions or concerns, please contact us at:
+65 8612 2482